All went well for me through my negotiations online - David was responsive and helped me get what I wanted. Things went south for me when it came to closing the deal. The Finance guy tricked me into purchasing an anti theft feature by making it seem as though it was already included in my negotiated price. Classic sleazy car sales stuff. If I had to do it over, I'd have told the finance person right up front that I wanted absolutely NO extras and made him keep to that. I was also peeved that even though the literature says that a preowned car comes with a full tank of gas, I drove the car out of the lot with a 1/4 tank. When I complained, they promised to send me a gas card, but I shouldn't have had to complain- they should have given me what they promise without being asked. It is now 10 days since I bought the car... no gas card.