Ok I had to rate it but it deserves NO STARS!! When StarTech opened its doors about 10 years ago in El Cajon, they were THE place to go for computer parts and computer service. Fast, friendly and efficient. But that was TEN YEARS AGO. Our last two encounters went like this: computer in for cleaning and service ? 3 to 5 days ? call computer ready ? yes. Went to pick up ? no not ready. Two days later, now day 7, ?problem with computer ? DVD player won?t work? ? gee it worked when it was dropped off to have a new graphics card put in ? oh gee, it?s a CD in the DVD player ? tech can?t tell difference between the two. Got computer back and it was sluggish, settings all messed with and this was with their ?quality control? being run. So hubster wants a new hard drive ? take it to StarTech again ? yes we need our heads examined but years of loyalty -- we felt give them another try ? dropped off on MONDAY ? to put a hard drive in and mirror the drives?finally after talking to Wendy on Saturday- again being told computer is ready only to find it is not on Friday ? got the computer back. It seems that the gaming room is more important to Wendy at StarTech than the customers through the door ?Will definitely try somewhere else from now on?I see Crystal Computers on Main Street has good reviews and more than one review.
Pros: has soda if you wan't a drink while the work does not get done
Cons: technicians can't do the job and service is non-existent
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