I agree with everything written above. We've had service for 6 weeks and it has been nothing but a terrible experience. The price is way higher than anywhere else we have lived. The customer service is ridiculous. I investigated prior to signing up (would have preferred Comcast--yes, believe that!, or u-verse, but not available here), and I saw a lot of negative reviews. Some of them I kind of half chucked--as I read from 1000 miles away, thinking ""well, that's a little extreme"" (e.g., wanting to throw the box into the wall), but I completely and utterly understand now!
Cons: customer service, price, no flexibility, borderline rude on the phone when questions about service raised
more