I purchased a brand new pair of pants with a 2 1/2 inch cuff on them. The alteration shop that I normally go was closed due to vacation, but I had to have my pants hemmed. So I thought I would try University Palms because they were on my way home. When I took my pants in, the owner measured me and put a note on my ticket ""cuff"", which is $2 extra. When I picked them up, I didn't check them, but when I went to put them one morning, there was no cuff at all. I went back to them that PM and expressed my dissatisfaction. The owner said that he would fix them and I was concerned how he could fix them when there was only a small hem left. I took them back the next day after I washed them. The owner wasn't there, but I asked the clerk what if I did not like the way they looked..he said that they would probably reimburse me, but I would have to talk to the owner. So, I went to pick them up and I was very unhappy with how they turned out. I bought a pair of pants with a 2 1/2 inch cuff. This is why I bought them, because I liked the way they looked. When I told the owner that I was unhappy, he asked me. Why, they have cuff, that's what you wanted?"" I told him that this is not what I paid $35 for. So, in a huffy manner, he asked me if I by giving me my money back for the pants make me happy, I said yes, it would. Thinking he meant to reimburse me for the pants. When he asked me how much I paid, I asked him ""For the pants""?"" He clearly told me that he will not pay for my pants, he would only give me $12 back. He told me that it would be unfair since I could still wear my pants. That's not the point, they messed up my pants and there is no way I could get them back their orginal state..they messed them up. I feel that the owner should be profeesional and admit that he made a mistake and reimburse for my pants so I can go purchase another pair just like I orgianally took him the first time. Very Unprofessional and I would not recommend this shop to anyone.
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