By far the worst dining experience I have ever had. We came on an early Saturday eve, It was an immediate sitdown. Two cutesy girls and one waitor on staff and a bevy of other guys doing who knows what. I had two out of town guests and two children with me. I am a local. We were brought our drinks - sodas and ice tea and after 25 minutes the server comes and takes the order. 35 minutes later and a couple of eye contacts, we finally got served. The dishes were not as ordered. No ice tea or drink refills at all in the course of the hour+ we were there. the tables on each side were served and finished in the time we sat there. I was told later on because they ordered "crepes." The manager comes over to say he was sorry and I explain the issues I am having, he says well, they are understaffed today, its crowded, just excuses. He says they will get the sauce. (we have already waited 15 more minutes for just a side of the alfredo) And I told him "Dude, if you were having issues, you should let us know, as I have children here, that there will be a wait. There was no wait we were sat down immediately." The next thing out of the latin manager's mouth was "My name is not dude, don't call me dude, and you can leave" I told him I will leave. When the children finished. I said I am saying dude in a nice tone as I could use something else for his harassing me. He then told me to leave again, I said I will, I will call the owner and I will write a review, when the children are done eating." He leaves, comes back and all of a sudden he's helpful, comping the kids and my meal, trying to refill drinks I told him no, we are leaving when the kids finish, you had your chance to service us. He comes back again, I am furious, leave us alone, i say nothing, he says that he will comp the whole meal, I thank him. The kids finish I tip the poor new waitor and left. These guys do not want customers. They should not be in service. Their manager is indignant and rude.
Pros: conveniently located when the promenade is packed
Cons: Completely lacking in customer service
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