My recent visit to the T.O. Whole Foods was far from pleasant. The checker did not greet me with words or with a smile. I finish unloading my items and he proceeds to scold me for having too many items in the express lane (turns out I had 17). He says he'll make an exception this time, and that usually this is their lunch rush so next time he won't let it slide. I look behind me and no one is waiting in line... it's 2:30pm. As far as I could see, the lunch rush was over. My witty retort didn't seem to make the cold lifeless checker react in any way. So I put it to him simply and I stated that it was an honest mistake having entered his line with too many items and he continued to be expressionless (as if I truly offended him). Whatever happened to good friendly customer service...and a sense of humor???
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