I have been using United Payment Services for about 1 yr. The rate was great. Then things started happening. On occassion batches took a day or 2 longer than supposed to to get to my bank. Last January a whole weeks worth of my receipts were held up. More recently delayed funding of my sales has been happening. I've called on several occasions and got different stories of why. The last straw for me was losing an $18,000.00 sale and United Payment Services holding up 2 weeks of my funds. I will admit, the $18,000.00 was very large sale for us, and it was from someone in Europe. I expected a delay on this transaction. What I didn't expect was all of our receipts since then have also been held, at least all Visa, Mastercard and debit card sales. Amex goes through. Before the sale, our client in Europe notified his bank to expect such a transaction and over the past 2 weeks has had numerous talks with his bank to inquire about the holdup. The money is out of his account, the bank claims it never received any transmittals from United Payment Services and My store is still waiting for 2 weeks of receipts to come in.
Pros: Cheap rates
Cons: Not reliable, lots of excuses, bad communication
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