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HORRENDOUS Customer Service - Review by citysearch c | Tavern On The Water

Tavern On The Water

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HORRENDOUS Customer Service 6/7/2008

I think the inmates took over the asylum at Tavern on the Water. Made a reservation for 830 outside...stood around at the hostess stand outside for 30 minutes until she sent us upstairs. Got upstairs to the host's stand for him to tell us that we were 30 min late and would have to wait. Why would he think this? Because the hostess never sent word up. We finally sat down for our 830 reservation at 920. Our waitress took our order, and then returned 20 min later to tell us that she had lost our ticket and needed to retake our order. My biggest problem with this situation? The fact that NOTHING was comped. Not the beers we drank while we waited for the staff to collectively pull their heads out of their rear ends. None of the entrees that our waitress had to resubmit. Nothing. I have never seen a group of ""professionals"" more comfortable with substandard performance in my life. Pros: Food is decent Cons: The overall experience more
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