I went to the Upper Hand after reading the great reviews online. They all seem accurate. The place is a great one stop shop for all your pampering needs. I chose to receive a color and cut from Shiva and again the reviews were correct. She is great. LIstens to you and explains her suggestions. My hair was in much improved condition after some of the treatments she applied after the color. Also, she is the first stylist I have ever had that actually style/blew out my hair perfectly, so I didn't have to rush home to correct the ""do"".
Pros: very flexible with their schedule, conveniently located
Cons: haven't found any yet
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