As a hands-on engineer type, I hate to let anyone else touch my car - I usually do all maintenance on my 80,000 mi Toyota, 240,000 mi Honda, and 230,000 mi Ford myself. However, the Honda needed an air conditioning recharge/conversion and I wanted to comply with EPA regulations, so after reading reviews I brought it here.
Pros: The most experienced mechanics you'll find. Very personable.
Cons: Some people may not know what to make of the apartment-like waiting room that can be a little dirty (hey, I'd rather have them fixing my car than mopping the floor, what about you?)
more