We had lunch service for 12 on Sunday and it was the worst service and food that I've ever experienced. Here's an overview:\r
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11:30 AM - Group seated, appetizer and drink orders taken by waiter.\r
11:50 AM - Drinks served, when asked about placing the entree order, we were told that he was not our waiter.\r
12:00 PM - A diner from our party sought out a waiter to take our entree order. \r
12:10 PM - Entree order taken and appetizers served, more drinks were requested. \r
12:30 PM - We asked for a manager, we told her of the problems, she said she'd look into it. She came back and told us that the waiter that took our food order was now assigned to our table.\r
12:50 PM - Entrees were still not served, I sought out the same manager and asked about the food order, she told me that we were the ""next ticket out."" \r
1:00 PM - I sought out the manager again and asked to speak to her manager. Her manager told us that the host station sat us in a section that did not have waiters and that's why we had the service issues. \r
1:15 PM - When the waiter brought the check, i noticed that we were being charged a 18% gratuity due to our party size. Since we received such poor service, I asked the waiter to take the forced gratuity off of the bill. He argued with me and said ""It's not my fault, it was the host station."" I told him that I wanted to see the manager again.\r
1:20 PM - When the waiter did not return, I went to the host station to find our check and saw the waiter and the manager arguing over the bill. When we got the bill, the manager said she would offer us gift cards, but she knew that we could take that as an insult and assumed we were not planning on coming back to the restaurant.\r
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With regards to the food, the hamburgers were not properly cooked (one was requested as well and came out as medium, it needed to be sent back) and did not have any grilled flavor. Also, the New York Strip salad basically tasted like cold roast beef on a bed of lettuce.\r
Cons: Service was terrible
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