While we absolutely loved the merchandise at the store, the service was a complete nightmare. After placing our order (and paying half of the order), we were informed some of the pieces were no longer available. The owner made no concessions for this but since we had really liked the items, we just decided to change slightly. Delivery and set-up was scheduled (which is an extra cost) - but we were then told we'd need to help bring the pieces in, so I'm not sure exactly why we would pay for delivery. Part of paying is that you don't have to do anything. We then decided to just pick up on our own from the store. Before pick up we were asked if we could come to the warehouse instead, which was fine as it was reasonably close - but then were told we could only pick-up when it was convenient for them (not when we had people available to help) - so we said it just needed to be @ the store at a certain time then. We picked up the products and were informed a certain piece had yet to come in - which we had paid for, but since it was the ""toddler conversion"" and we wouldn't be needing for a while, it wasn't that important. We still have not rec'd this piece. In opening everything we did receive, there was an entire other piece that was not included which they needed to go back to the warehouse to pick-up. The experience from start to finish was an absolute hassle and it's still not over. If the company did not carry lines that were not available in other places, we would have definitely cancelled the order. They are lucky they carry baby furniture, so it is a one time deal for the most part. If that wasn't the case, I don't think many people would be going back!
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