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surprisingly excellent customer service - Review by citysearch c | Wagamama Faneuil Hall

Wagamama Faneuil Hall

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surprisingly excellent customer service 4/17/2008

My sister came up to visit and is temporarily extremely limited to many foods for health reasons such as soy, wheat, zucchini and is allergic to raw foods, nuts, fruits, can't have dairy...etc. She chose this place after reading about it online and while we were looking over our menu, our server decided to get addition help because there didn't seem to be anything on the menu she could eat. An extremely knowledgeable and professional looking gentleman came over to help. He informed us that everything cooked on the menu is cooked with soy oil so that cuts out nearly everything! However, after spending a good 15 minutes with us and my plate had already arrived, J was kind enough to send down a plate catering to my sister's needs. I've worked in restaurants and have never seen exceptional service as the one I witnessed that day. (I personally would find my sis to be a pain in the butt!) but aside from the quick and friendly staff, my dish was delicious, I would take my friends here. Thanks J for your time and assistance, my sister and I seriously felt that you totally listened and gave her a mean that met her unique needs. Hopefully, when she's all better, she can have a decent meal again, and the first one in Boston will be at Wagamama! Pros: Friendly and quick service, delicious comforting ramen noodles.... Cons: Restroom outside of the restaurant but's that what you have to expect @ Quincy Mrk Place more
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