this is in response to the unfortunate review below, the user who went so far as to name his member name ""i hate mark lindsay""- thats a bit harsh and extremely unnecessary because if he had actually met him, he would know that mark is actually a pretty nice guy who cares very much about his restaurant- I know because I work for him. I was also there, at the restaurant, the night of the man's incident and remember it clearly. Yes, the food took a bit too long. There was a large party and the kitchen can handle only so much at once. Its not as if the kitchen made a conscious decision to ruin this family's evening. \r
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What the reviewer failed to mention was that he was extremely rude to one of our friendliest servers, returned to the restaurant after the to go order was ""raw,"" pounded his fists on the host desk while speaking with the manager, and not only got the two burgers comp'd but also received an extra $20 for further reimbursement. \r
It is extremely disheartening to read such reviews. Yes, mistakes happen. But never once has a mistake happened (assuming it was brought to the attention of management) where management did not try their best to remedy the situation.
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