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Great Until They Ruin Expensive Silk - Review by citysearch c | Ecoclean



Great Until They Ruin Expensive Silk 4/15/2008

I have been a customer of Ecomat for many years, and up until recently I have always loved their cleaning service. I brought in a very expensive duvet cover ($410) that Ecomat has laundered before, but this time they ruined it. I had the matching shams to bring in and show them the damage that had been done so they could not argue. Afre the owner looked at it for a while he said it coudl be fixed by next week. I was very content with the duvet being fixed. Well 2 weeks went by, and I kept getting phone calls saying that the person who could fix it was out sick. Finally after about 2 1/2 weeks they called and said it was all ready to go. I looked at it up against the unharmed sham, and it didn't look any different. I said as much, and the worker agreed with me. She said they would cut me a check by that Friday. On Saturday I called b/c I hadn't heard from them. They said that the person that signs checks didn't work on the weekends, but that I could have the check on Monday. I had to call back many more times, but I finally got a check a month after all of this. Upon picking up the check I noticed that the shipping that I would have to pay to reorder the duvet wasn't included, nor was the refund for the $30 I paid to launder it. I was so tired of the mess, I just asked for the duvet back so I could leave and cut my loss. They refused to give it back to me. I asked why, and they rambled on about how they had just paid for it, it's their policy, etc. I explained that I never agreed to sell it to them, and that they were paying for the damage to the duvet. I also reminded them that the shipping and laundering cost had been conveniently left out of the check. They gave me cash for the laundering only, and a cell phone number where I can contact the owner. From reading the other reviews I don't think I will be getting my duvet back. This entire ordeal is just BAD BUSINESS! Pros: Non Toxic Cleaning Cons: Customer Service more
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