My wife and I have used Autohaus to service our 1995 BMW 318is for years always with great results. Recently, we couldn't get the car to start after letting it sit for several months near some bushes. We later discovered that ants had set up a nest in the engine computer and who knows where else. In any event, Darby went out of his way to work with us for nearly a month as we tried to figure out what we wanted to do with this car that had fully served its useful life (the engine computer wasn't the only problem). Darby was honest, straightforward, and gave us all of our options up front which included selling the car to a third-party BMW parts buyer unrelated to Autohaus even though he knew if we sold it, he and the shop would be out the hundreds or thousands of dollars that we were planning to spend on repairs. We decided to sell the car to the BMW parts buyer. Darby gave us the phone number, called and spoke with the buyer, and let us leave the car on Autohaus property even though he knew we weren't going to have anymore work done on it. I was so impressed with his approach to customer service and professional advice as to what was in our best interest that I tried to give him $50 as a thank you for being the rare kind of business person who still believes in putting the customer first even if it costs you money in the short term. He said thanks but refused to take the money from me. He said something about the fact that many people in his life had done right by him and he was just ""paying it forward."" There's a lot to learn about Darby in just that last sentence. That's the kind of guy you can trust, the kind of guy who is going to make sure you are well taken care of. I'm a dentist and my wife is an attorney, and we are proud to recommend Darby and the Autohaus to anyone who wants professional quality repairs at non-dealership repair rates. Autohaus will have our business for years to come.
Pros: Clean waiting area, Trustworthy, Reasonable rates, Customer's Best Interest is Priority One
Cons: None experienced in our four year history with them
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