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terrible customer service - Review by citysearch c | Joya

Joya

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terrible customer service 3/20/2008

I have been to joya a few times. The only thing that draws me back is the fact that the lights are dim and that isn't saying much.. The food is ok, the rice is normally hard though, and the calamari has absolutely no flavor, they just fry it. The worst part of the restaurant however is the service. There is no place to stand and way, the VERY RUDE, POMPUS host (you'd think joya is a 5 star restaurant with the level of arrogance in this guy) is not helpful at all. He has an attitude when you stand too close to him and he doubles as the manager. One day I was there and I got the wrong meal three times.. One of the wrong dishes was sent back because (u can see the grill from most of the seats) the waitress gave the food back to the cooks and they hand picked the carrots out (i did not want carrots) and rearranged it and tried to serve it to me again. So i requested the manager and he never came to my table. The waitress had an attitude with me because she made a mistake. In short, the restaurant is entirely too small for the crowd, a lot of the food has no taste and the service is TERRIBLE. Please do not waste your time or your money there. Pros: it is cheap Cons: you get what you pay for, it is cheap so everything else is terrible more
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