Ordered flowers to be delivered March 1, 2008 for a baby shower. Credit card charged February 21, 2008 for the March 1 delivery. Spoke with mother-to-be evening of March 1 and no flowers delivered. Phoned Westminster Flowers and Gifts on Monday, March 3 questioning the non delivery and after waiting a few moments was told "sorry" the order fell behind some others and was never placed. Indicated that I was upset that flowers were not delivered and was told again, "sorry, things happen." Absolutely no attempt at trying to rectify the situation. Requested a credit. March 13 called store again as no credit had been issued. The woman that answered the phone said, "I can't help you." Tried to explain that I was looking for a credit that I felt was overdue. She replied not to get upset with her as she was "called in from the pool to answer the phone because everyone was sick." Again tried to explain that she'd be upset also if she was due a $93 credit for flowers not delivered and she said she had nothing to do with the company and hung up on me. After filing a formal complaint and denying the charge with my credit card company, a credit was issued. Stay away.
Pros: Can't give you one.
Cons: Failure to fulfill delivery; quick to charge, slow to credit; rude, unprofessional service
more