This has been my favorite spa for 2 years now. They have fantastic massage therapists. Something has happened at the front desk over the past 2 months and I'm giving up. In December I scheduled appointments for myself and 2 friends. I was called back and told that they overbooked but that we could come in the next day. I called back and said we would take the new day and time. Upon our arrival for the appointments, we were told that our appointments were the day prior and they couldn't see us. The person in charge did the best she could to make it right. Sometimes things happen. Two weeks ago, I called and scheduled an appointment. Soon after I got the call back stating that they thought they could move things around but it turns out that they couldn't accomodate me. Today, I called to see if I could get in for a massage. I was told that I could be seen in an hour. Within 2 minutes, I received a call back stating that a therapist was available but there was no room available and they were sorry but I couldn't be seen today. I was informed that systems were being changed and that things were a little unorganized. This is entirely unacceptable for a neighborhood business (or any business for that matter) and think that they should cease doing business until they have fixed the critical process of effectively booking an appointment. If this has happened to me everytime I've tried to get in in the last 2 months (3 times now), I can't help but think that it is happening to others. How long does it take to get it together? An extreme disappointment and I will no longer continue to reccomend this as the best spa in Portland.
Pros: Great Massages, Great Location, Nice Environment
Cons: Can't schedule appointments
more