After communicating at length with the ValuePest president (Bob Jones), I am convinced that the experience that I had with this company was the exception, rather than the norm.
After ValuePest management and I thoroughly reviewed and discussed the events leading to my complaint, it appears that both sides had contributed to the unfortunate misunderstanding that prompted me to initiate this negative review. After our discussions, ValuePest and I have settled our differences to my complete satisfaction.
If you have a complaint, I am convinced that ValuePest will investigate it thoroughly and treat you fairly.
Pros: Bob Jones will listen to your complaint and be fair.
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