When my niece and her family moved to Franklin in August 2007 we were delighted to find this lovely restaurant. Though we live in Florida we have already dined there four times. We have found the food to be well prepared and nicely presented. We have always found the wait staff to be personable and efficient. \r
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This last visit with friends we had a one hour wait which was understandable on a Saturday night. The hostess suggested that we go upstairs for drinks and appetizers.When a table was ready two of us went downstairs in the elevator while the others settled the bill. We wound up being stuck in the elevator for 15 minutes our only communication being with an emergency operator who was ready to call the local Fire Dept. to come to our assistance. Finally the staff figured out how to open up the elevator door. When we did emerge, the manager was not at all solicitous, did not apologize and didn't even offer to buy us a drink or dessert for our trouble. He could have cared less. For that reason, we will never return to the restaurant. While the food and service may have always met and even surpassed our expectations, we find management's indifference to their clientele inexcusable.
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