Not knowing about tea, I had for years been using tea bags you buy in stores. One day while grocery shopping, I stepped out of the store and noticed a new tea shop. Being interested in tea, I figured I would check it out. What I stepped into was a beautiful store, with a very courteous employee. Not knowing what I wanted, I was led to the loose leaf tea and spent a few moments just smelling the wonderful aromas of fresh tea. I was still concerned about which to buy when I was informed we were having a tea party. At this moment I had flash backs to being in my early 20's and having my 5 year old sister inviting her me to a tea party. As we walked to the back of the store, I saw a very ornate tea serving table and all my worries vanished. We sat down and sampled every tea that I had picked out just a few moments earlier. While brewing the tea for me, I was told what tea we were trying, how to brew the tea and the health benefits of that tea. What an experience. From the moment I walked through the door, the greeting I received made it seem like I had been a customer of theirs forever or a good friend. I was comfortable and in absolutely no way rushed in my decisions.\r
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Well that was all a year and a half ago and I am still treated the same way today. I frequent the store now about once a week and I think I have tried almost every tea in the place. Though just about the time I think this, they have me try a new tea. With over 250 teas it may be impossible to try and remember them all, though the owner of the store does. The employee I met the first time I walked in the store is still there, though I found out later, she's the owner. Mako works the store with 1 other employee, Yulia, and I still to this day am greeted with a smile. I walk out of the store every time satisfied with my purchase with a smile on my face.\r
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Customer service is important, so if you want the best experience possible from any tea shop, you must visit Xiu Xian Tea in Kent.
Pros: Friendly, Quality Customer Service, Clean, Great Products
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