I have been eating at the Golden Phoenix since summer of 2003. I have always enjoyed their cheerful service, good food, and wide variety. However, in the fall of 2007, they had a change of management and since then I have been VERY disappointed. The food is still good, but details are sloppy. \r
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I have asked for no onions in my food only to find onions. I have asked for chicken fried rice and get shrimp fried rice. Twice now they have forgotten certain add ons such as lemon sauce for lemon chicken or the sweet and sour sauce for sweet and sour pork. They even still have a Christmas tree up with decorations and fake presents (Feb 08). That has little to do with food, but shows as an example that they are letting the details suffer. They have hired new people and I find them cold and distant. Several of them were whispering in Chinese and gesturing at me repeatedly. I got the feeling that the conversation was not in my favor. \r
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Gone are the days of warmth and making sure the customer is satisfied. The change in management has ensured that the Golden Phoenix is condemned to the ordinary. It is now officially declining and I'm stuck trying to find someone to replace my favorite chinese food place.
Pros: The buffet does have a wide variety
Cons: The place now looks like China Sea Jr.
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