I have eaten at the location in Charlotte and have enjoyed. Myself and a few friends thought we would take another friend out to enjoy dinner for her birthday. Our server never gave his name. There was a total party of six, four people had to order something else or were given the wrong food. I ordered shrimp scampi over angel hair. I was brought spaghetti noodles with a couple of shrimp on top of it, without the cream sauce. I inquired about this and the waiter said that he had forgotten they were out of angel hair. Never gave me the option to choose if I still wanted that selection. One friend ordered skilletini and was brought the spicy shrimp and chicken. After a long time, that was corrected but the skilletini was overcooked, charred beyond reasonably.Another member of my party asked for suggestions for a good dish without pork, the waiter suggested the spicy shrimp and chicken. And after a bite or two, she realized there wre small pieces of bacon throughout the dish. We brought this to our servers attention who said he realized after checking that the sauce contains bacon (which was contradicted by the manager who said it was not). We also sent this meal back and requested the same dish with a cream sauce that contained no pork. After waiting, another dish was brought out, and unfortunately after a couple of bites she realized the dish still had numerous pieces of bacon. The waiter offered no compensation, didnt really seem to care that our dining experience was not a pleasant one. Carrino's is one of my favorite Italian grills but the service received tonight has really left a bad taste in my mouth. And it is questionable if I will return. Service was slow, there were only a couple of other diners there, so no reason for our waiter to have a problem serving us promptly. Had to ask for add'l napkins three times before he remembered, didnt get our first refills until we were done eating.
Pros: parking, very good appetizers
Cons: poor service, unattentive waiters
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