It was my first time at the Standard and I was expecting to have a great experience there however, it was all but true what I have read and it looks like nothing has changed. I got there at 11:30 on a Sunday night with a friend of my that had just got of work from twin towers in LA to have a drink. When we got to the elevator to go to the roof top there was all but a hand full of people there. So we decided to wait and ask me why did it take 1 hour half. I notice it was a busy night but many of the guest that were just arriving were guest just like me but were let up stairs first. I confronted the security guard Curtis and his only answer was that "its busy" and after a while he was trying to take me for a fool so we left with a bad taste of the Standard. The next morning I sent an email to the general manager and he could not give me a straight reply just some email covering up for the pathetic customer service that they have. I notice that they do not know how to coordinate events with the guest and a need for someone to delegate more efficient at the Standard is needed. Nothing was accommodated for the bad customer service that was given and the general manager never made an extended offer to speak to me in person. I work for a financail center where every customer comes first is my priority and this is what they lack in.
Pros: good parking
Cons: bad customer service
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