We had the worse funeral home experience with Toomey-O'Brien. Frank, the owner threated to leave my grandmother's body at the airport if we did not come up with cash or credit card the day before the funeral. The Director of Toomey's told us one thing and Frank called and saod something completely different. It was supposed to be a closed casket. Toomey's took it upon themselves to present it as open which was completely against my grandmother's wishes. Frank was horrible to work with and had no compassion for our loss. We had no issue paying a deposit or amount due however policies were not communicated properly and the owner was not a service professional.
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