I ordered a pair from them on 0ct 15th 2008 for my elderly father. As of today I have not received them. \r
I was informed on the 27th of October that my order was shipped from China via email. On November 7th, I was told about a customs hold was delaying my order. I received an email response stating my order was stalled in customs and should be released within a week to ten days. The email also stated the following:\r
??All of our shipments are made 1st class, USPS. When the mailing label is created with the US Postal Service software, a tracking number is generated, and automatically emailed to you at the address you entered on the order form?.? I never received a tracking number. A week later, I called Zenni Optical. After great amount of wait time, I was told by a rep the order has been released and I should expect delivery in 3 to 5 days. After a week of no merchandise, I called again only to get a recorded message on stating that there are no reps available and to leave a voice message. This was impossible because the voice mail box was full. After sending numerous of emails, I did receive this response ??There are lots of orders been delayed due to the custom hold, and after the release we are now working extra hours to expedite the delivery. And please be assured that you can receive your order around Thanks Giving Days?? Thanksgiving day has come and gone and still no glasses. Because I have never received a tracking number, I tend to believe my order has not even been sent. As of today, I have no glasses! I had an invoice of $100.00. The lack of communication and the non delivery of goods leaves a queasy feeling in my gut. Rip Off? I don?t know, but if it sounds like a duck?. I am beginning to regret not going to a brick and mortar store. I may have paid more but at least I can talk to the people face to face.
Pros: Cheap Glasses Offered
Cons: Poor Customer service, if you can actually get through. Will not respond to emails.
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