As the General Manager at Lombardi's in Issaquah I felt it important to respond to the most recent review, dated October 25, 2008. Often times businesses do not respond to reviews of this type and, in some cases it is a mistake. \r
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Menus at restaurants are typically designed with a specific recipe and presentation in mind and, in corporate situations, often times the kitchen and the service staff have no control over those presentations or recipes. I do acknowledge that service staff does have control over the message that is communicated to guests and the way in which that message is presented. In this particular case, did the message get passed along appropriately? - no - did our service staff take a guest-first approach? - in some respects yes, but in the way in which the guest viewed it - no and that is our mistake.\r
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The guest acknowleged having visited a total of 7 times and it appears that the first six left a positive impression - it is unfortunate that this most recent visit created a situation where the guest has decided not to return and, again....our mistake so, on behalf of the entire staff, I would apologize for that. \r
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I suppose it is pretty cliche to say that we all have bad days....and servers and kitchen staff and managers are not exempt from that - nor are guests I suspect.\r
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We are not unlike any other small business in these scary economic times - striving to do the best we can, provide the best possible service, value and product - every day is a learning experience ts reviews and comments are opportunities for our management team to work with the service staff to get better each and every day in hopes that we will provide all of the things we are all working so hard to provide.\r
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Thank you for your critique - we will work on it and here's hoping we will have the chance to show you the progress we've made.
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