I was reffered to Molly's by a friend who's mother is a vet. She has never boarded her dog there but nows that several clients with in her mother's practice send their pets there. They had a great website which detailed all the activities and painted a wonderful, loving environment. I had an appt set to board my dog for 9 days while I was on vacation. I drove to Molly's to drop my dog off a few hrs before I had to fly out of town. I was absolutely disgusted once I got there!!! It was so bad that I refused to leave my dog there and almost missed my flight due to the fact that I had to find a new place to board her. PLEASE DO NOT LEAVE YOUR DOG HERE! I got roped into the wonderful picture that the website painted...it is far from wonderful. We got a little lost finding the place and called to ask them to wait 5 mins for us since we were dropping her off right b4 their mid-day shut down. They were extremely rude, said too bad and hung up the phone. The web-site says that there is 24hr monitoring of the pets, but when we got there the office was shut down. I had no idea and walked into the unlocked front office door which set off the security alarm. There was no one in sight (even though we were only 5 mins late) and the alarm was blaring. As I was walking back to my car, I saw 2 feet peeking out from the side of the building and found an employee sleeping on the ground outside. I woke him up and explained how I opened the door n set off alarm. He had no way of turning off alarm or checking my dog in b/c he was locked out of the building for the next 2 hrs and his coworker was at home on lunch w/keys. He even had to use my phone to call and have alarm shut off b/c he didnt even have a phone. I was furious to hear that the daily routine was to lock the dogs in the building unsupervised for 2hr lunch. I asked if this is the only time they are left alone n he went silent. I never got to see the inside of the facility but had no need to at that point!
Cons: cust service and false advertisement
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