Pros:
(1) The guy that answers might phone call was quite patient and seemed to be professional. Called on Friday to schedule a move on the next day and the response was quite promptly.
(2) Movers are quick and efficient
Cons:
(1) When I called them the first time we agreed to have the movers come by 3 pm but then after I paid the deposit (telling them the credit card #) and faxed back the signed service order form, they sent another one via email that changed the original 2-hour arrival window to a four-hour one, and starting from 3 PM ~ 6 PM. Later I found out they got a bigger order of the same day and they just postponed mine without calling me. They ended up arrived at almost 6 PM.
(2) During our first phone call they agreed to waive the floor charge, but the movers tried to charge it. I told the movers we had a deal and they seemed to be unaware of it. Later they charged almost two hours for back trip but it would take them only one hour to go back. When I pointed out that my original payment already included the back trip hours, they said the original fee was ?miscalculated?.
Cons: Hidden fees; fail to notify delay. No contact on Saturdays.
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