I called Emerald Property Management about an *advertised* rental, which I found through Craigslist. I asked if I could set up a time to view the property. Receptionist told me that the tenants had not moved out and the property should be ready in two weeks. I asked if I should call back at that time. She told me I should submit an application for the property first, *without ever having viewed the inside of the house!* I would have to pay a fee for this. There was no attempt to help me understand the process for viewing the house, and this receptionist acted like I was bothering her. I've never worked with a PM company before where the houses were advertised without allowing walk-throughs to potential tenants. Customer service sucked. They just lost a professional, 30 something couple with excellent income as potential tenants. I will never rent from them.
Pros: Lots of houses
Cons: Crappy customer service
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