Though generally speaking the people who work at Viceroy are pleasant enough, it can take hours to get in and out of there even when it's empty as the service is really poor. The food is pretty standard and they don't change up the menu often. The bar area is nice, and they make good cocktails, but once you sit down, be prepared for lots of waiting and often slightly screwed up orders. There aren't a lot of great spaces for group dinners in Chelsea, and this is a good space, but you may lose half your group before the check arrives.
Pros: Space, ambience.
Cons: Service, menu.
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