Entouch is so sneaky. They trick into getting things that you don't need and signing contracts. I moved into a neighborhood where you have to use Entouch for your internet, cable, and alarm. There is a yearly fee that you have to pay. If you want a phone you have to pay extra monthly. If you want an upgrade on cable you have to pay extra monthly. We decided to get a box for the living room amd have basic cable for all the other rooms in the house. We also decided to get a phone. I have lived in this house for nearly two years now. This year they decided to go to digital cable so we were not getting basic television in all of the rooms. We were only getting cable in the living room, so I assumed that the price would go down for the yearly fee. I was wrong. It stayed the same. Last year when I called about the yearly fee, to get a better undersanding of it, I was told that I needed that box in the living room in order to have cable and that I would need to continue paying the monthly amount and I needed the phone in order for the alarm to work. This year when the fee did not go down my husband called. They told him that we were paying the extra monthly becasue we had premium cable and that we did not have to have the phone. They said that they could come and install something that would allow us to still use the alarm. My husband told them that before we did that he wanted to read over the contract, so what did they do three days later... They sent someone here to install that stuff without even telling us!! I told the guy that I was not signing anything until my husband looked at it first. He was very nice when I explained to him what had been going on and he simply installed it and said that my husband could call if he did not want it and someone else could come and take it out for us. I am seriously considering petitioning them or even selling my house as bad ad the market is just to get away from them. DO NOT USE ENTOUCH SYSTEMS!!!!!!!!!!!!
Pros: Nothing
Cons: Everything
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