Let me start by saying that I hate giving them 1 star because I think their food is excellent. I've only been there 3 times and the food has always been good. Now I don't think I ever want to go back!
We thought this would be a great, mellow place to go for New Year's Eve. We didn't want to go to a crazy busy club. When I made reservations 3 weeks ahead of time, I was told there was going to be a DJ and a Carnivale theme with masks and beads. There was no DJ, no Carnivale theme and no masks and beads. They did pass out horns just before midnight. I should've went somewhere else!
Well the night started out good. The food was delicious until half way through the appetizer combo platter my friend was chewing her calamari and there was plastic in it! The waitress comped us for it. She offered to replace it but we were pretty much set on food so we asked that she just bring more chips so we could finish of the spinach dip.It took us 1/2 an hour at least just to get the replacement chips to go with our spinach and artichoke dip.Obviously our dip was cold by the time we got the chips.
I asked the bartender when the DJ was going to start and he said he was surprised he hadn't yet.About an hour or so goes by and we start asking the waitress and she tells us the DJ was a no show!Great, what a great NYE!Ugh!To top all of that off, our waitress was horrible! Her service was horrible. I seriously have never tipped someone so little.
Every time we ordered a drink it took like 15 minutes to get it.My husband ordered a drink and never got it but it was on the bill!
The guy passing out champagne spilled it all over me!
We weren't the only ones with problems.The 2 tables surrounding us were having issues too.They kept calling with waitress over with problems.When we were leaving the restaurant there was a lady outside yelling at the manager.
They weren't even busy! I mean there were probably bigger parties than normal but there were lots of empty tables.
Pros: Food
Cons: Service
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