While visiting for the holidays from Colorado, my family and I came into Cafe Nova for dinner and drinks on December 28th. The food was very good and the service was adequate. Unfortunately the experience has since soured. \r
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I received my credit card bill from that time period and noticed that my card had been charged three times for the bill amount. I soon called and spoke with a manager who said he would look into it and get back to me. Two days went by and I had to call again. At which point I was told that this had happened to a few other people and they were working on a solution. A few more days go by with no response so I call again and I am told that the problem is that their computer system charged me three times but they did not get the money three times and they were still waiting to hear from their computer system guy. Two more days go by and I call again on 1/17/08 and the manager tells me that there is nothing that he can do and it is up to me to dispute the charge with my bank. Basically, ?it?s not my problem, you deal with it.? I voiced my displeasure and he half-heartedly offers to by me dinner if I come in (?Come in and ask for me and I will remember your name?). \r
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I live in Colorado and after the horrible customer service that I have since received, why would I want to come back? Ultimately, it is the restaurant?s fault that my card was charged 3 times and they should attempt to reconcile the problem. Why do I as the patron have to pay because their computer had a problem? Why not simply send me a check for the $300 and a $100 gift certificate? I worked in the restaurant business for about ten years and now work in sales/customer service and I feel that I am very forgiving and that I have a good feel of what could have/should have been done in this situation. I hate to complain but I have given several chances to the management to reconcile. Instead I am filling out charge dispute paper work with a very bad opinion of Cafe Nova.\r
Pros: The food was good
Cons: Service during dinner was O.K. but horrible after I had a billing problem
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