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Unacceptable Customer Service - Review by citysearch c | Ti Couz

Ti Couz

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Unacceptable Customer Service 9/6/2007

I've been a loyal Ti Couz customer for over 10 years. The scallop crepe with seafood sauce has been my staple food after long hours in school then...and still my favorite after long and stressful day at work now. I know that this place is environmentally conscious and ""take out"" is not accepted unless you bring your own food container (kudos for you on this one!). Tonight at 9 PM was one of those long and stressful day at work so I was nostalgic for my comfort food. I walked 5 blocks carrying my recyclable paper plate with tin foil (you need some kind of cover when walking in the Mission) and a metal bowl for the special salad. I politely ask Sergio (I found out the manager's name after) for a ""take out"" and gave him my food container. To my surprise, he wouldn't serve me! Sergio said that they are only allowed to do ""take out"" on a tupperware. I explained to him that I recycle the paper plate and tin foil and I wash my metal bowl. Apparently, this is Ti Couz law and tonight I can not get my scallop with seafood sauce and special salad. I can understand if I got rejected from bringing a plastic plate. Hey Ti Couz, I brought a recyclable container! I'm a person that shop at Rainbow Grocery...when recycling, I separate plastic lid and paper. I make sure to recycle every bit of waste in my household! You have to change your law within reasonable limit or you will lose another loyal customer. By the way, Atlas Cafe's beets sandwich and tuna sandwich was actually a better choice than Ti Couz greasy crepe. They even gave me a brown paper bag for my sandwich. Sergio, the manager, the plate and tin foil I left on the counter, please make sure to put those in the blue bin! Recycle! more
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