On 3/2/07 I came to this salon for a make over. Rubann decided on the cut and color and Kimiko did the service. I was extremely happy when it was all done. I needed a touch-up so on 5/18 I went back and Kimiko cut and did my roots again. When I was changing to leave I looked in the mirror and saw the most awful red roots. I told Rubann this does not look right. He applied two more processes and told me that the wrong bottle was used. The colors were supposed to be dark blonde and chestnut but a red was used. He told me that if I am not happy in two weeks to come back and he will redo the process at no charge. This day it was a 2 1/2 hour appointment. On 6/8 I came back and was told that it was actually two reds that were used. When I said how upset I was over this he said ""why it is only hair"" yeh, it's my hair.He then applied the two original colors and the red was still there so he tried highlighting and still it was there. Then a very powerful smelling amonia product was put on to try to tone down the red but you could still notice it. This appointment was again 2 1/2 hours.The only hair color I ever used on my hair is semi-perm color. I have to use mayo and eggs once a week and intensive conditioners and leave in conditioners. I never had to do anything but wash and use a conditioner and let my hair air dry. In 21 days I have had 6 processes done to my hair. I understand that this was a mistake but to me it was a very big one. I was told not to do anything to my hair for a very long time. My hair needs to be touched-up now but I am afraid to put any more chemicals on it for fear that my hair will start to break. I would not recommend this salon to anyone.
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