I went to Coastal Kitchen with some girlfriends for lunch and thought that their menu was pretty cool. They have special items on their menu that they choose by country to showcase that cuisine and I really liked that idea. When I was there, they did Jamaica, and the restaurant was decorated accordingly. The ambiance was great, we didn't wait long although it was pretty busy, and our server was nice. I wasn't very impressed with the food. I had fish & chips and it was pretty dry or perhaps just quite overcooked. The real problem was that when we tried to pay our bill, it took 20 minutes from the time they took the card until they came back to us. Apparently their machine was having a problem, but we had no way of knowing that- they just disappeared leaving us wondering what was going on. When they finally returned, we voiced our concerns and didn't even really get an apology from the server, who explained the machine's malfunction to us. I thought it was very poor customer service to make us wait so long with no explanation until the end, no apology, and not even a small compensation like taking off the price of our drinks or something along those lines. I don't think I'll be back.
Pros: ambiance, fun menu
Cons: service, problem resolution
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