We have taken our cats to Banfield twice. Both were among the worst veterinary and clinic experiences I have ever had. The facility smells bad. Staff are not educated or informed about the issues and services, yet the vet is never around to answer questions or have discussion about decisions. The staff is very autocratic, insisting on unnecessary tests and vaccinations, which they spring on you mid day, after you (and your) pet have gone through the trauma of merely getting there (and staying there). Recently they informed us that our pet may have contracted FIV from being at their facility.
Pros: convenient location
Cons: uninformed staff, non-hygienic facility, elusive vets, hidden fees,
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