Beware of thinking you found the ideal place to board your beloved pet.
I made the mistake of solely using this facility for the last 2.5
years being the "valued customer".
I found my dog wasn't boarding in his "suite" for his entire duration,
after half way through his stay he was moved to a "holding cage" where
he remained 4 days due to an error in over-booking.
When I picked him up, he was in a deplorable state, not only had he
lost 4 lbs, was given the wrong type of food, but was suffering from
many health issues. I waited nearly an hour for him to be cleaned,
and for answers on why he was in that condition. I was promised by
the general manager she would have answers the next day. Two days
came & went I never heard from her. Finally after 6 calls, I was able
reach her, still she knew nothing. Ten days later, no response, not
one attempt to explain what happened to my dog. I went back and was
able to confront the Owner, who was RUDE, LOUD, and UNCARING.
I left still knowing absolutely nothing, only feeling sick imaging
what HELL my precious baby endured while I was on vacation.
Pros: None
Cons: unfriendly environment
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