This is regarding the Santana Row location. In addition to finding it tough to schedule an appointment due to lack of open appointments, they have poorly trained front desk employees and a manager who was not willing to take responsibility for an employees unacceptable action. Not to mention how difficult it is to get a live person to answer the phone. It took me two weeks before I was able to schedule an appointment! Once I was able to scheduled an appointment, I noticed that two days after my manicure, the nail polish started peeling off. I had to make two trips to Lavande Nail Spa in order the have them fix a poorly done manicure (and this is putting it midly). On my first attempt, I called and was told by an employee to show up any time to have my problem taken care of. When I got there, I was turned away because I was not scheduled. To save some grief, I went ahead and booked an appointment for another day. They were too busy to be bothered by an irrate client who only need to have the nail polish re-done. On my second attempt, which was right after work on a Friday, I arrived to find out that I was not scheduled on that day or any other day for that matter! At this point, I was furious! I literally spent 10 minutes having to explain my situation all over again before someone was able to re-do my nail polish.
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