Shopping for a gown is a challenging process given you are unlikely to buy a wedding dress more than once. Mon Amie has a large selection if dresses and I was excited to find mine after a long search. I am pleased with my choice (although it was more than I'd hoped to spend). My initial experience was great. My ""Bridal Consultant"" told me she would work with me throughout the entire process. However since my order, the process has been unclear and the employees have been rude. At first I was told we would schedule 2 additional appts to fit the dress and I would hear from my consultant to schedule them within 3-4 months. I never did. Not wanting to be high-maintenance I waited 5 months and called. The woman I spoke to said my consultant was not available and that dresses usually were not picked up for a few more months so I should not worry about it. 6 months after the dress was ordered, I called again and I was told that I should come in for a fitting. When I arrived, the dress was the wrong size (despite taking the advice of the consultant on measurements). The woman I spoke with told me she had no idea what was going on with my dress and the fittings- it that was not her area. After that, I called to schedule the fittings and spoke with an extremely rude woman who seemed indifferent to where I did my alterations (My original consultant advised me to get good results I should go with their internal person and provided me with an estimate of the expenses). Given the lack of organization and follow-through and the indifference to customer service I will certainly not be getting my alterations done at Mon Amie. Mon Amie is bridal superstore designed for quantity not quality interactions ? employees act like as a bride is likely a one-time customer, quality service is not a necessity.
Pros: Great gown selection
Cons: Difficult to schedule appointments, rude employees, no customer service, disorganized process, misleading measurement suggestions designed to gouge you with additional alteration fees
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