Let me begin by saying Dr. Freshwater is Great. Let me continue to say that the rest of the staff is NOT! Appointments mean nothing. You NEVER see the vet only techs (impersonal and rude at that). The front staff is rude and uncaring. Every time you try to get in they want you to drop your pet off instead of seeing the Doctor with your pet so that you have some level of confidence that something was done. The last three visits a Doctor never so much as appeared to me, much less spoke to me. The final straw was when I ordered heartguard for my dog from 1-800 pet meds, Banfield refused to release the information unless I paid a Prescription Holding Fee...SERIOUSLY! When I asked why I was not given an answer, when I called to have all of my records transferred to another vet they were indifferent. I do not recommend them to anyone, the wait times are unreal, with the exception of Freshwater the staff is rude and uncaring and mostly because the DO NOT PUT PETS FIRST!
Pros: Dr Freshwater if you actually get to see her, insurance plans available
Cons: rude staff, random fees, money over pets attitude
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