I have been a loyal customer for years - no more! Trying to get in is impossible and you are treated as though they're doing you a favor! The people who are the stylists/spa people (Valerie and Heidi are AMAZING) but wayyyy too much hassle to get in and try and get an appointment. Now that Seattle has so many other spas there are options and this is definitely off my list now. I hope others follow suit.
I am curious how this has a 5-star on CitySearch when so many reviews are showing 1 or 2 stars??
Pros: Valerie and Heidi
Cons: Too difficult to get in; phone staff and receptionists are snobby and rude
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