I scheduled a massage and facial at Elan and although I had to call back and reschedule a couple of times -- the receptionist was accomodating. The services I received were both pretty good, but not as great as experiences I've had elsewhere. The walls were a little thin, so I could hear lots of outside noise that was a bit distracting. However, I must say that the ladies who performed my services were extremely friendly and also quite professional. I arrived early for my appointments so I had some time in the waiting area -- that I did not find particularly warm or inviting, which is something I come to expect from a business that is supposed to cater to relaxation. Since I had to sit in the waiting area for a little while, I noticed that the receptionist (not the same person I had spoken to on the phone multiple times -- I always note names) was not particularly professional. She was loud and complaining about her wages to other members of the staff. While I understand complaining, you should at least wait until patrons are out of earshot. When I was finished with my services and waiting to pay, she continued on a personal phone call for a few minutes before acknowledging my presence. Maybe a little extra managment would be well advised -- comfortable seats in the waiting/reception area would also be welcome.
Pros: Friendly staff, good services
Cons: Unprofessional reception, needs warmer waiting/reception area
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