Service -- nice, with that perfunctory ""keep moving"" air of a fast food joint. Ambiance -- well, whatever. It's fast food. Food -- abhorrent. Disgusting. I've tried Jimmy John's three times, in three different locations, and I've come to the conclusion that this is some of the very worst food I've ever tried... and keep in mind I grew up eating my mother's cooking (gray food, anyone?). Take a word of advice -- your $5 would be better spent at the nasty little vending maching in your office's dingy little lunchroom.
Pros: ... umm, they don't poke you with sticks?
Cons: everything else
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