Our 10 week-old puppy knocked a heavy speaker over onto herself, and broke her hind leg. This happened after-hours, and she was in a lot of pain, so we took her to Emergency Animal Clinic. The vet on-call took front and side X-rays of her leg. After waiting for nearly 2 hours, we were surprised and relieved when the vet told us that the puppy's leg was *not* broken, and that she just needed to go home and rest. She gave us the X-rays, so they could be added to her records at her normal vet. The puppy continued to be in a lot of pain, and cried (in pain) all night long.\r
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In the morning, I thought something was wrong, and decided to look at the X-rays Emergency Animal Clinic had taken the night before. I was shocked to see a *large* break in the puppy's hind leg on that was blatently apparent on both the front and side X-Rays. I brought the X-Rays to our daytime vet -- sure that the Vet at Emergency Animal Clinic couldn't have possibly misdiagnosed a bone broken that badly.\r
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Sure enough, our daytime vet confirmed that the puppy's leg *was* broken, with a large ""butterfly"" break, which explained why the puppy cried all night long. The daytime vet cast the broken leg, and instructed that the puppy needed to be immobilized for the next 4-5 days, so that the bone could set properly.\r
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To make matters worse, I called back Emergency Animal Clinic that same day, to ask how they could possibly have misdiagnosed a broken bone that was clearly visible on both x-rays, and they were *completely* unapologetic. They insisted that, even if they had noticed that the puppy's leg was broken, they would have not treated the puppy differently?!\r
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I definitely would *not* recommend Emergency Animal Clinic for treatment.
Cons: Ignored complaint, Outrageous charges, refuses to negotiate
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