These people are irresponsible and do not know what they are doing. My 17-year-old cat, Percy, had been having some breathing issues and had been treated for asthma, but had not been tested to find the cause of the breathing problems, by a previous vet. On a Friday night we went into this emergency clinic, because I wanted to have Percy put in an oxygen tank and X-Rayed to see what was wrong with him.
When I got there, the girl at the front desk, who reeked of marijuana, asked me what was wrong. I said I wasn't sure, but I gave her the pills that he had been given from the previous vet and told her that he had already had a shot a few days before. She took him in his carrier into the back, and put me in a room alone.
In the past, Percy had had very traumatic experience at vets, and ever since he had always been very afraid of the vet offices. After about 20 minutes I could hear Percy screaming, and then it stopped. A vet, Dr. Stacy Cox, came in the room and told me, ""Well, we gave him a shot, and one of the pills."" He had just gotten a shot at the other vet, and I had just given him one of the pills. I said, ""Why did you give him more?"" The vet replied, ""We had been told it was asthma by the front desk girl. ""No. I brought him in to find out what it was. Where is he now?"" ""We have him strapped down and we put him in a muzzle, because he was fighting."" I said, ""He's 17 years old, having breathing problems that could be related to a heart condition, why would you put him in a muzzle?"" She said, ""Oh. I didn't know he was 17 or that he had a heart condition."" Having been to this clinic with him before, I assumed they would read his paperwork before treating him like any reputable vet clinic.
Immediately someone came in to ask me how I was going to pay, all while Percy was strapped down in the back with a muzzle on. I was filling out the payment paperwork, while asking if they could do something for Percy and get him out of the muzzle. I also asked if they could X-Ray him. They tried and came back and said they couldn't do it, because he fought them. I had asked them to put him in an oxygen tank when we got there, and after the X-Ray attempt they did. I later found out through the vet records that during the attempted X-Rays, Percy had stopped breathing and turned blue. It was after this that they put him in the oxygen tank. They never told me that this had happened, and they let me take him home, although there was a great chance that he had suffered extreme negative side effects due to the lack of oxygen, including heart attack or stroke.
In the ten minutes I had been there, they told me that I had rung up $450. If I wanted to keep him in the oxygen tank, that it would be another $450. I decided to take him home because it didn't seem like he was getting any help there.
Rather than let me take Percy out of the oxygen tank to put him in the carrier, two people came in with gloves and towels and they picked Percy up and he started to fight. I heard him scream as they twisted him. I heard the vet say, ""He's twisted! He's twisted! You're turning him the wrong way."" They dropped him in a cardboard carrier that closes at the top and sent him home with me.
When I got home and opened the carrier, his eyes were rolled back, his face was drooping like a stroke victim, and he couldn't eat or drink, or barely breathe. This was a million times worse than when we had gone in. I continued to call the vet for the next two days, but they would not return my calls, and I was terrified to take him back in again. After two days, Percy died, and I feel that this vet clinic played a large part in his death. His primary vet later said that his death was most likely caused by an overdose or a heart attack. When I called to ask for an explanation or apology, they thought I just wanted my money back and hung up on me.
If you truly love your pet DO NOT take them to this place. This place just wants your money.