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Terrible Customer Service - Review by citysearch c | Bottino

Bottino

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Terrible Customer Service 4/6/2007

Do yourself a favor and NEVER go here. A group of five of us just went to celebrate my friend's birthday. Here's how the nite went: first, they sat us at a table right next to the bathrooms and kitchen, so we asked to move. The manager finally moved us, telling us to take our napkins with us then stormed off (the restaurant was nearly empty, so it was unclear why this was such an unreasonable request). We then sat down and asked for a wine rec from our waiter who said ""I don't know."" Then, he came back about a minute later to take our orders and we told him we needed more time. He proceeded to come back every two minutes until we were forced to give our order. The food is actually really good, which is the only redeeming thing about this restaurant, but the waiter threw down the desert menu before we finished eating. Then, after he took our plates, we still had half a bottle of wine and he told us we had to move and finish our drinks at the bar. We refused (since we felt our $300 bill earned us the right to finish our drinks) and asked to speak to the manager. After explaining the night to the manager and expressing our extreme displeasure at the lack of customer service, she told us that she has been doing this for 20 years and doesn't need to be told how to do her job. Needless to say, NONE of us (nor any of our friends) will ever go to the restaurant again and I recommend you do the same. more
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