A friend highly recommended Bottino for a bridal shower I hosted several weeks ago. Other than the food (decent at best) and decor, there was NOTHING good about this place. \r
First of all, in planning, the manager cut us a ""good deal"" by e-mail, then tried to come back several times after with increased pricing. We were also told that we could have the back room as private party space since we had a large group. \r
There are two sets of bathrooms: 2 bathrooms in the front of the restaurant, and 2 bathrooms in the back (where we were). In the beginning when we hadn't started our party yet, we didn't mind and didn't say anything when other restaurant guests used the bathrooms in our area. However, when the bride-to-be was opening her gifts, some random restaurant guests tried to walk right in the middle of our party. (You have to walk through the room to get to the bathrooms, so this would've been a major interruption to the party.) I explained politely that we were having a private party, and asked if they didn't mind using the bathrooms up front. They told me that the restaurant was directing them to use the bathrooms in our area. I then politely asked the manager to have her staff NOT direct people through our party. Her response was: ""I don't see what your problem is. We host showers every weekend and no one else has ever complained. Honestly, we cut you a good deal and you rented the party room, NOT the bathrooms."" My response was, ""We could've went ANYWHERE else, but I chose this place... and I'm telling you I have a problem with random people walking in the middle of our party. The place is empty right now. There is no need to send people to our bathrooms."" She told me I was unreasonable. I walked away because it was pointless to argue with someone who obviously did not think customer service is important. \r
To top it off, we had 44 guests, but they charged us for 48. By that time, we were tired of arguing and just paid extra. NEVER AGAIN!
Pros: Barely any...
Cons: Obnoxious manager